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| To Order by Phone call: 1-800-Way-To-Be (1-800-929-8623) |
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| HR4040 Information Center |
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Shipping |
All orders are processed and shipped within 24-48 business hours from the time the order was placed. All orders are shipped UPS Ground unless otherwise specified with your order. UPS Ground shipping times vary and may take 1-7 business days depending on your location. Our warehouses are in Hayward, CA 94544 so feel free to reference the map below to get an approximate shipping time to your location.
Rush Shipping Options
If you would prefer an expedited shipping service, please do the following:
Complete your online order and note your in hands delivery date and that you want expedited shipping.
UPS Package Signature Options
To Waive the Signature for Delivery, you must be shipping to an owner/operator's home/office or a commercial location. If there is not someone there at the time of delivery, the UPS driver will leave the package if he/she deems the drop off location for the package as suitable. There are areas set forth by the local UPS center that if you do choose to waive the signature, they will still not leave your items and will require a signature. In that event they will leave a note and make up to 3 attempts to deliver the items at which time if they are unsuccessful, the package will be sent back to Way To Be.
If a Signature Requirement is needed for delivery then there will be a $3 charge added to your shipping charges on your final invoice. All packages going to a residence will require a signature except those going to an owner/operator residence or office have the choice to waive it. If someone is not there at the time of delivery, UPS will make 3 delivery attempts to deliver your package with a person at the address over the age of 18. In the event that delivery with a signature is not successful, the package will be held at the local UPS hub for 5 business days for you to make arrangements to pick up your package. If it is not picked up in that time frame, the package will be sent back to Way To Be.
For expedited packages with a signature requirement: If the driver cannot obtain a signature, the UPS driver will not leave the package. This may delay your package longer than the time that you expected. For example, if you have paid to have your order shipped Next Day Air with a signature required and there is not a person over the age of 18 to sign for the package on the delivery day, the UPS driver will take the package with him/her and try to deliver the next business day which makes it a 2-day transit and not Next Day transit. If you have a deadline for your order, please take this into consideration.
International Shipping Information
All customers placing an international order online (excluding Canada) will be notified within 72 business hours, via e-mail of the freight charges for their order. Customer must approve all international shipping charges before we release order. Please call 800-929-8623 with questions.
Rush Shipping Options
If you would prefer an expedited shipping service, please do the following:
Complete your online order and note your in hands delivery date and that you want expedited shipping.
UPS Package Signature Options
To Waive the Signature for Delivery, you must be shipping to an owner/operator's home/office or a commercial location. If there is not someone there at the time of delivery, the UPS driver will leave the package if he/she deems the drop off location for the package as suitable. There are areas set forth by the local UPS center that if you do choose to waive the signature, they will still not leave your items and will require a signature. In that event they will leave a note and make up to 3 attempts to deliver the items at which time if they are unsuccessful, the package will be sent back to Way To Be.
If a Signature Requirement is needed for delivery then there will be a $3 charge added to your shipping charges on your final invoice. All packages going to a residence will require a signature except those going to an owner/operator residence or office have the choice to waive it. If someone is not there at the time of delivery, UPS will make 3 delivery attempts to deliver your package with a person at the address over the age of 18. In the event that delivery with a signature is not successful, the package will be held at the local UPS hub for 5 business days for you to make arrangements to pick up your package. If it is not picked up in that time frame, the package will be sent back to Way To Be.
For expedited packages with a signature requirement: If the driver cannot obtain a signature, the UPS driver will not leave the package. This may delay your package longer than the time that you expected. For example, if you have paid to have your order shipped Next Day Air with a signature required and there is not a person over the age of 18 to sign for the package on the delivery day, the UPS driver will take the package with him/her and try to deliver the next business day which makes it a 2-day transit and not Next Day transit. If you have a deadline for your order, please take this into consideration.
International Shipping Information
All customers placing an international order online (excluding Canada) will be notified within 72 business hours, via e-mail of the freight charges for their order. Customer must approve all international shipping charges before we release order. Please call 800-929-8623 with questions.
